Return Policy:
All Travel-Tees products are “First Quality” and sold as free of Major Defects. If there is a major defect with any of you items, contact Travel-Tees.com within 5 days of receiving your order. Email Travel-Tees at: returns@travel-tees.com and describe the problem to our Customer Service Department. You will be given a RMA# (Return Merchandise Authorization Number) and other return instructions.
1. The RMA# must accompany any returned items. The RMA# must be written on the “Return Form” which is found on the back of the packing slip enclosed in your original package.
2. The completed “Return Form” must accompany any exchanges or returns.
3. All returns for defective merchandise will be exchanged and reshipped for the same item.
4. Items being returned must be returned in the original packaging and in original condition.
5. Returned items will be reviewed by the Customer Service Department for the defects claimed and approved for exchange at the discretion of the company.
6. If the item (s) are deemed factory defective, as approved by the Customer Service Department, they can be returned for exchange only.
Exchange Policy:
1. Items being returned for exchange must be returned in original packaging and in original condition.
2. Items that have been worn, altered, washed, damaged, stained or smell of smoke can not be exchanged. The
item must be unused and in resalable condition as determined by the Customer Service Department.
3. Fill out the “Return Form” found on the back of the invoice enclosed in you original package. Return the entire sheet (Original Invoice and Return Form) with the item. You should make a copy of these forms for your records.
4. Return shipping is the responsiblity of the customer.
5. If you would like to exchange an item, please include credit card information for the return shipping to you. Refer to the shipping rates table at the bottom of this page.
6. Our return address is:
Travel-Tees
107 E. New Haven Ave.
Melbourne, FL 32901
Please allow 7-10 days after delivery of your return to our facility for the exchange to be processed. If you have enclosed your email address on the “Return Form” you will be contacted by email on the progress of your order.
Cancelations:
Because of our fast ordering and shipping process, we can not cancel an order once it is placed.
If you don't have the "Return Form" from the original invioce you can download a PDF version by clicking here.
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